Refund and Dispute Policy

Suqly is a marketplace. Buyers and sellers complete sales directly with each other, and Suqly is not a party to those sales. Refunds for goods or services bought from a seller are agreed between buyer and seller.

Payments made to Suqly for paid features, such as listing promotions or subscriptions, are handled as follows:

• If a paid feature was not delivered because of a fault on our side, contact us and we will review it.
• If you were charged twice for the same purchase, contact us with the payment reference.
• Requests are reviewed within a reasonable time, and approved refunds are returned to the original payment method.

To raise a dispute about a listing or a seller, use the report option on the listing and contact us with the details. Do not share bank or card details with anyone, including sellers.

For payment questions, see our contact page.